MedEssist

‍Industry Dilemma

Pharmacies are one of the most accessible points of care — most people live close to one, and pharmacists are trusted healthcare professionals. But pharmacies have been underutilized historically and mostly fill prescriptions. At the same time, more and more patients go to urgent care or the emergency room when they can't get a timely appointment with a doctor.

Today pharmacies are increasingly being granted the authority to treat a wider range of conditions — from minor ailments to more complex disease management. But most pharmacies lack the clinical tools, workflows, and operational infrastructure to deliver these services. The result is a significant gap between what pharmacies can potentially deliver and what they are currently set-up to do.

Converting Pharmacies into Clinics

MedEssist provides an end-to-end software platform that gives pharmacies everything they need to launch and manage clinical services. Their platform includes clinical workflows; AI-powered clinical support; appointment booking; same-day prescription delivery; a pharmacy dashboard for managing day-to-day operations and more. Rather than offering a single point solution, MedEssist replaces fragmented tools with one integrated platform purpose built for pharmacies. The product was designed by a team of pharmacists which gives its solution both clinical and operational relevance.

Why MedEssist

We invested in MedEssist because they are at the intersection of two powerful tailwinds: the expanding scope of pharmacy services and the growing strain on primary care. As pharmacists receive approval to treat more and more medical conditions, the demand for MedEssist's platform will continue to grow. The solution is comprehensive, clinically grounded, and built by people who understand the problem from the inside out. Pharmacies that adopt it report significant time savings and the ability to generate new revenue from clinical services. With over 700 pharmacies on the platform and a clear path to expanding geographically and adding workflows, MedEssist has the proven execution, traction, and product depth to be an operating system for the modern pharmacy.

‍